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Downtime Management
Whether it’s for a breakdown or SMR booking, commercial vehicle or car and van, the Downtime Management system utilises telephone, email and SMS to manage vehicles while they are off the road.
The result is around a 22 per cent reduction in vehicle downtime.
The experienced, dedicated All Fleet Services team:
- arranges vehicle collection and drop off
- chases vehicle drivers to avoid no-shows
- manages all the work to be completed at the garage
- implements an escalation process to alert the garages to put the required parts on order
- keeps the customer informed
- manages the expectation of the driver
- schedules further contact in the future through vehicle off road alerts
- provides online reporting, managing the whole process from start to finish
This complete Downtime Management programme allows operators to:
- reduce SMR costs
- reduce vehicle hire costs
- further control spend and reduce downtime on the remainder of the fleet by utilising the service booking facility proactively
- improve customer service
- manage suppliers more effectively
- sales tool for new business
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